Customer engagement has never been more important. With the advent of social media, customer expectations of service quality have never been higher. Contact centre services are a key component of any customer engagement strategy, critical to realising customer expectations and promoting customer loyalty.
ASE have worked with many clients to implement contact centres and to enhance the efficiency and effectiveness of existing contact centres. We have considerable experience of:
- defining customer service operating models
- defining system and operational requirements
- contact centre implementation
- contact centre organisational and operational improvement
We bring our methodologies and implementation and operational experience to work with clients to together successfully deliver high performing contact centres.